1. Registration & Payment

• Public Bookings: Your spot is only confirmed upon receipt of full payment via Stripe or bank transfer.

• Corporate/Invoice Bookings: Payment is required within [7] days of the invoice date or at least [5] business days prior to the course start date, whichever comes first.

2. Cancellation by Participant

We understand that life (and the flu!) happens.

However we do close off the course based on a maximum number so there will be a cancellation fee, and, due to the costs associated with manuals and materials, the following applies:

• Before any emails and materials sent: Full refund less $30 for admin and bank fees incurred

• Less than 21 days notice: No refund however you can transfer to a future date or another person can take your place. An admin fee will apply per person.

• Less than 7 days notice or no-shows: This also includes not completing any pre-work - there will be no refund or transfer available.

3. Rescheduling

If you need to reschedule due to illness or emergency within the 21-day window, an admin/transfer Fee" of $100 will apply. This covers the cost of your allocated manual and the administrative overhead of re-booking.

4. Course Cancellation by MHFA (ourselves)

In the unlikely event that we must cancel a course (e.g., instructor illness or not meeting the minimum participant requirements), you will be offered a 100% refund or a priority transfer to the next available date. Our liability is limited to the course fee only.

5. Intellectual Property

All training materials provided are for individual use by the participant and may not be reproduced or shared without written permission.